Passenger requests
Passenger enters the hub, journey, time and assistance requirement.
SERVICE MODEL
The platform is designed around coordination between passengers, verified assistance partners and transport hubs.
Passenger enters the hub, journey, time and assistance requirement.
Future platform can check service coverage, availability and applicable rules.
An eligible porter/assistance partner receives the task.
Partner meets the passenger at a defined pickup point and helps with the requested movement.
Assistance can support movement between rail, air, bus, metro and last-mile connections.
Journey assistance is closed with status, feedback and service records.
DESIGN PRINCIPLE
Future versions can combine booking, location coordination, hub instructions, partner operations, passenger notifications and accessibility features into one assistance layer.